Our guarantee covers: the workmanship, stitching, and pieces such as the aluminum hooks, rails, nuts and screws, and inner stiffening backplate. In other words, in the unlikely event that your product has an inherent defect, you can count on us to repair it.
Shipping: Shipping fees are at the customer's expense whenever we send a part or a new bag that is under the warranty.
Please note we do not accept warranty requests for any of the following:
Normal wear and tear, including zipper malfunctions.
Products that have been handled against their intended use, involved in accidents, or defaced.
Products purchased from non-authorized dealers.
User-created damages like rips, tears, burns, or holes.
Bags or products discounted for final sale.
Products with sewn-in labels that are cut or removed.
Lost, stolen, or discarded product.
More info about the warranty here.