Contact Us

Contact Us 

At Melbourne Powered, we pride ourselves on delivering excellent customer service and support. Please do not hesitate to call or email us.

Address: 132 Union Rd, Ascot Vale VIC 3032

Phone: 03 9088 2153

General Inquiries: info@melbournepowered.com.au

Accounts: accounts@melbournepowered.com.au

 

 

Frequently Asked Questions

I've made a new customer account, but I can't login. What do I do?

First check that your customer account has been successfully created. In your email account, check to see if you have an email from info@melbournepowered.com.au with a subject line Customer account confirmation. If you have this email, you have successfully created a customer account. If you do not have this email, considering whether you have used a different email address or contact admin@melbournepowered.com.au to check if your account has been created from the backend. 

Once you have confirmed your account email address, click on  then enter the email address you used to create your customer account. You can reset your account password by clicking Forgot password?

If you are still having trouble logging into your account, please email admin@melbournepowered.com.au and we will get back to you within 24 hours.  

How do I add notes to my online order? 

Once you have added an item to your cart, click on  then click ADD ORDER NOTES to add notes. These notes will appear on your order slip for our team. Please note that customers cannot add notes to orders at checkout. 

Do you offer bicycle servicing at home? 

Yes! We have recently started offering standard bike and e-Bike servicing at home. Our team will travel to your house and service your bicycle on the spot.

If you are interested in this service, please email info@melbournepowered.com.au with:

  • Full name 
  • Contact number 
  • Address (or suburb) - This will be used to calculate travel costs. 
  • Type of service you'd like conducted - List of our services click here
  • Model and Make of your bicycle 
  • Any issues you are experiencing with your bicycle